Once your order has been dispatched, you will receive a confirmation email. This email will include a tracking number and a link to our Order Tracking page.

Step 1: Locate the tracking number in your dispatch confirmation email.

Step 2: Visit the Courier Website.

Step 3: Enter your tracking number in the provided field and click "Track Order."

Step 4: View real-time updates on the status and location of your delivery.

Tracking Updates

The tracking information will provide you with details such as the current location of your package, estimated delivery date, and any updates from the courier.

Please allow up to 24 hours for the tracking information to be updated after you receive your dispatch confirmation.

If you encounter any issues with your order tracking, such as not receiving a tracking number or discrepancies in the tracking information, please contact our customer service team.

Email: sales@softspun.co.uk

Phone: +44 7828 963988

What if I haven't received my tracking number?

If you haven't received your tracking number within 48 hours of placing your order, please check your spam/junk folder. If it's not there, contact us for assistance.

My tracking information hasn't updated. What should I do?

Tracking updates may be delayed due to various reasons such as courier delays or processing times. If your tracking information hasn't updated for more than 48 hours, please contact us for support.

The tracking status says "Delivered," but I haven't received my package.

If the status shows "Delivered" but you haven't received your package, please check with neighbours or your local post office. If you still can't locate your package, contact our customer service team for assistance.

If you have any questions about tracking your order or need further assistance, please reach out to us:

Email: sales@softspun.co.uk

Phone: +44 7828 963988

Address: SoftSpun LTD: 34 Modern Way, Sutton, London