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Shipping Information

At SoftSpun, we aim to provide reliable and efficient shipping options to ensure your order reaches you promptly. Below, you'll find detailed information on our shipping rates, delivery times, and policies.

We offer free shipping within UK

Delivery Time: 2-5 business days

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

We deliver to all regions within the UK.

If you experience any issues with your delivery, such as a delay or a lost package, please contact our customer service team at sales@softspun.co.uk or call us at +44 7828 963988. We will work with the courier to resolve the issue as quickly as possible.

If you have any special delivery instructions, please include them in the 'Order Notes' section at checkout.

We will do our best to accommodate your requests, but please note that certain requests may not be possible.

Please note that orders will not be dispatched on UK public holidays. Any orders placed on these days will be processed on the next business day.

If you have any questions about our shipping options or need assistance with your order, please contact us at:

Email: sales@softspun.co.uk

Phone: +44 7828 963988